Connecting the Gap Between Patients and Healthcare Providers

T2Flex partners with healthcare organizations to supplement their patient access and scheduling teams.

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Contacts

30+

Million Callers Served and Counting

35.8%

Average Increase in Productivity Per Agent

90%

Of Calls Answered Within Ten Seconds

Our Services

us-based Agents

Increase Appointments & Revenue

Flexible, fast deployment of US-based, healthcare specific agents and innovative technology to quickly improve patient experience and your bottom line.

Eliminate Hold TImes

Ensure Faster Response Times

Ensure the best possible experience for your patients. Eliminate hold times and increase appointments with T2Flex team of US-based, technology-enabled agents. Flexible plans available to fit your needs.

Call Surge Relief

Grow Your Patient Scheduling Team

Let our talented team of carefully selected and rigorously trained US-based agents provide immediate call surge relief—with quality and productivity tracked in real time.

Decrease Attrition

Relieve the Burden of Retaining Patient Schedulers

Attrition drains budgets, eats up resources, and compromises patient satisfaction. Avoid unnecessary hiring, training, and turnover with T2Flex’s experienced team of US-based schedulers.

Get More Out Of Patient Access Than You Thought Possible.

Customer experience matters. T2Flex has reimagined call center management, pioneering a new era in patient access. Breaking away from traditional call center models, we’ve meticulously engineered a remote agent system infused with meaningful micro-data points — primed for measurement, analysis, and optimization.

- Deliver incredible patient experiences
- Ensure faster response times
- Provide relief for surge call demand
- Drive increased revenue
- Simplify the hiring, onboarding, and training of patient schedulers

More Than a Call Center. T2Flex is an Extension of Your Own Team.

Working across any channel—web, email, SMS, mobile app, chat or live calls—our US-based agents are carefully selected and rigorously trained in their medical specialty. This means a fantastic experience for your patients and peace of mind for you.

Our innovative technology provides you with complete transparency into the value we deliver. From real-time reporting to call quality analysis to overall productivity, you have access to the full picture in real time.

The Flex Factor

The Power of Dedicated Agents

We believe the key to success lies with dedicated healthcare scheduling agents.

These specialized patient scheduling agents are exclusively working with your healthcare organization, seamlessly integrating into your medical answering service and appointment scheduling team.

The dedicated nature of the T2Flex agents contributes to error reduction — a crucial factor in safeguarding the financial well-being of both patients and healthcare providers.

Seamless Patient Experience

Comprehensive knowledge of services, workflows, patient access software, and patient needs. T2Flex swiftly manages inquiries, navigates complexities, and orchestrate a seamless patient experience.

Increased Patient Satisfaction

T2Flex improves your patient access experience by combining customized technology with a deep understanding of provider operations and revenue gaps to deliver fewer errors, more revenue and increased patient satisfaction.

Call Center Technology Experts

Our advanced virtual call center is grounded in decades of experience in delivering IT innovation to the world’s leading organizations. We know what it means to deliver top-tier performance, and our extensive technological knowledge has empowered us to reimagine processes across various industries, consistently achieving superior outcomes in everything we do.

This ensures tangible returns on investment through heightened productivity, reduced errors, enhanced customer satisfaction, and amplified profitability.

Our Clients

Partnering with T2Flex has transformed our patient scheduling process. Their US-based agents are not only knowledgeable but also highly responsive, eliminating long hold times and ensuring our patients receive prompt assistance. Their flexible deployment and healthcare-specific expertise have significantly improved our overall patient experience.

Angela

New-York

T2Flex has been instrumental in enhancing our patient access operations. Their innovative technology and dedicated US-based team have streamlined our scheduling, leading to increased appointment bookings and improved patient satisfaction. Their commitment to flexibility means we can scale our resources according to our needs, making them a valuable partner in our healthcare journey.

Marie

St. Louis

Choosing T2Flex was one of the best decisions we made for our healthcare organization. Their team ensured that our patients received the attention they deserved without delay. Their solutions are tailored to fit our specific needs, offering flexible plans that align perfectly with our operational requirements. T2Flex has truly helped us achieve operational excellence while enhancing our patient care standards.

Tom

Los Angeles

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We are excited to show you how T2Flex can revolutionize your patient access experience.

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Frequently asked questions

What services does T2Flex provide to healthcare organizations?

How quickly can T2Flex deploy its services?

Are T2Flex agents based in the United States?

How does T2Flex ensure data security and compliance?

Can T2Flex integrate with our existing patient scheduling software?

Our Headquarters

We value your inquiries, feedback, and interest in our services. Please feel free to reach out to us, and we’ll be delighted to assist you.

Tel: +1 (424) 212-8900

Email: info@t2group.com

21250 Hawthorne Blvd. Ste 425
Torrance, CA 90503